FAQ

Frequently Asked Questions

Orders

How do I place an order?
Browse our collections, select your size, and click Add to Cart. When you're ready, proceed to checkout and follow the steps to complete your purchase.

Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Contact us at support@bigpapiclothing.com as soon as possible and we'll do our best to help.

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Use it to monitor your delivery status.

Shipping

How long does shipping take?
Domestic orders typically arrive in 5–10 business days. International orders may take 10–21 business days depending on the destination.

Do you ship internationally?
Yes! We ship worldwide. Please note that international customers may be responsible for customs duties and import taxes.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery on unworn, unwashed items with tags attached. Sale items are final sale.

How do I start a return?
Email us at support@bigpapiclothing.com with your order number and we'll guide you through the process.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect your return.

Products

How do I find my size?
Each product page includes a size guide. If you're between sizes, we recommend sizing up for a relaxed fit.

Are your products true to size?
Our pieces are designed with a premium streetwear fit. Check the size guide on each product page for specific measurements.